Terms and Conditions

1. Acceptance of terms

By accessing or using Veritas Agent, you agree to these Terms and Conditions and to our Privacy Policy. If you do not agree, do not use the service.

2. Eligibility and account security

• You must provide accurate account information and keep it up to date.
• You are responsible for activity under your account and for protecting login credentials.
• You must notify us promptly if you suspect unauthorized account access.
• We may require email-address confirmation and bot-abuse verification before creating or accessing an account.

3. Service description

Veritas Agent provides AI-assisted chat and related tools, which may include document/image analysis, Knowledge Base questions across authorized stored documents, grounding/search support using third-party retrieved or extracted web context, searchable saved conversation history, optional Meeting Assistant and Voice Notes features, optional communication tools, and account customization features.

When Memories is enabled, Veritas Agent may process all of your saved enabled memories as private AI context for personalization and context routing, without a fixed memory-count limit. When you clearly correct a durable saved fact in chat, Veritas Agent may replace that saved memory and its private retrieval tag so future responses use the newer information. If you opt into Auto Adaptive Memory, Veritas may also proactively update or remove a saved memory it identifies as duplicate or superseded without an explicit request; this setting is off by default and can be disabled at any time. It may use AI-generated memory Context Signals and add them to older saved memories so context routing remains useful over time; these private metadata are not normally shown in chat. Truth Matrix may also use AI to assign a distinct private retrieval tag and a compact factual description to each normal conversation turn so context can remain granular and relevant to brief follow-ups. Existing conversation turns are not rewritten to add descriptions. You can disable Memories or review, edit, and delete saved memories in-app.

For service operations and capacity planning, Veritas Agent may use provider-counted selected and full-context input comparisons, provider-reported usage, and frozen pricing snapshots. For eligible comparisons, otherwise excluded conversation context is sent to the AI provider solely to count the full-context request; it does not generate a second answer from that context. These operational metrics are not a charge to you, an individual provider invoice, or a guarantee of output quality, cost, speed, or accuracy. Veritas Agent may display a periodically refreshed, platform-wide aggregate of estimated Truth Matrix token avoidance on its public pages. It does not disclose account, organization, conversation, message, prompt, or response data, and is not a billing record or performance guarantee. Aggregate service costs may be reconciled against Google Cloud Billing exports; invoice/reconciliation totals are account-level financial records and may differ from an individual request's provider attribution because of timing, credits, adjustments, and provider billing rules.

The admin-only Truth Matrix Evaluator creates AI-assisted document sections and test questions to diagnose context selection for a single submitted document. Its results are not a product-wide benchmark, independent audit, or guarantee of retrieval accuracy or answer quality. Administrators must submit only documents they are authorized to process and must review results before relying on them.

The related admin-only Evaluation Comparison tool lets administrators save a Truth Matrix Evaluator benchmark and its run history, tagged with the deploying code version, to compare retrieval-quality metrics across changes over time. Saved records are administrator-only, exclude raw customer data, and do not include the full source document body. As with the Truth Matrix Evaluator, results are not a product-wide benchmark, independent audit, or guarantee of retrieval accuracy or answer quality.

Veritas Agent may also offer enterprise organization workspaces that separate business data from personal consumer data using organization membership, roles, organization-scoped records, and related security controls.

Public page and account access styling updates do not change your account obligations, acceptable-use responsibilities, subscription terms, or privacy rights.

3A. Enterprise organizations and business workspaces

• If you create, administer, or join an enterprise organization, your access is controlled by organization membership, invite status, and owner/admin/member role settings.
• Enterprise organization owners may be required to select and activate a monthly or yearly Enterprise plan before accessing the platform, managing the workspace, or inviting members. If an owner closes the required plan-selection step before activation, the owner may be signed out and asked to complete billing setup on the next sign-in.
• Organization owners and administrators are responsible for inviting only authorized users, protecting invite links and tokens, removing users who should no longer have access, assigning appropriate roles, reviewing audit logs where available, and managing organization-owned data.
• Organization owners may assign or remove member organizational job titles and department labels for internal organization. These labels do not grant permissions, replace authorization roles, or override owner-controlled workspace access.
• Members may provide an organization work profile and choose whether it can be considered when Veritas suggests a reviewer for a connected-app event. Suggestions are decision support only; they do not assign work, make employment decisions, or grant permissions.
• The first user to join an Enterprise workspace is its initial workspace administrator. That administrator may transfer workspace leadership to an active member; the former leader remains an administrator but no longer controls billing or leadership transfer.
• Workspace administrators can view aggregate current-month token usage and a projected month-end total for organization-scoped assistant activity. Projections are estimates based on observed activity, not invoices or usage limits.
• Enterprise registration may collect company profile and business-identification details supplied by an authorized organization representative. An ABN or other business identifier may be provided where relevant, but is not required to create or activate a workspace.
• When an owner removes a member from a business workspace, the member loses access to that organization workspace. This does not delete the member's personal Veritas Agent account or override any organization data-retention rights.
• An authorized Enterprise owner may permanently delete a company workspace. This removes organization-owned workspace records, member links, invites, billing records, and organization-scoped app data, and attempts to cancel linked Enterprise billing. It does not delete owner or member personal Veritas Agent accounts.
• Administrators must use permanent business invite deletion only when authorized to remove the invite and related workspace setup records for that business.
• Invited users may access the business workspace only after accepting a valid invitation and only within the permissions assigned by the organization.
• Enterprise workspace membership may determine account entitlements, usage-limit display, and whether personal message-usage counters apply while you are working inside the organization context.
• An Enterprise owner may connect an app and enable the relevant event in Composio. The owner is responsible for ensuring authority to monitor that source, selecting an appropriate scope, keeping the organization roster accurate, and disconnecting the app or disabling the event when that authority ends.
• Where a connected app provides an explicit ticket or issue link, Veritas may show it to the selected workspace member so they can open the source item. The organization is responsible for ensuring that member is authorised to access the linked service.
• Proactive Engine recommendations, candidate or role matches, priority assessments, and in-platform notifications are AI-assisted decision support. They are not employment, legal, or professional decisions; the organization remains responsible for reviewing the evidence and avoiding unlawful discrimination.
• Content created in an organization context belongs to or is controlled by that organization, subject to the applicable agreement, workspace settings, and law. The organization may retain, export, delete, transfer, or restrict business workspace data even if an individual member leaves.
• You must not use a business workspace to access, upload, export, or disclose information unless you are authorized by the organization to do so.

4. Acceptable use and prohibited conduct

You agree to use the service only in compliance with applicable law and these terms. You must not:

• Use the service for illegal, abusive, fraudulent, or harmful activities.
• Upload/share content you do not have rights to process, distribute, or disclose.
• Record, upload, transcribe, summarize, or process meetings, calls, conversations, voice notes, or other audio unless you have any required consent, authority, or lawful basis from all relevant participants.
• Attempt to gain unauthorized access to systems, accounts, or data.
• Interfere with platform reliability, integrity, or security protections.
• Automate high-volume or abusive access without express authorization.

5. User content and responsibility

You are responsible for all prompts, files, emails, links, and other content you submit or generate using Veritas Agent. You represent that you have the required permissions for all data you provide.

6. AI outputs and decision responsibility

AI-generated content may be incomplete, outdated, or incorrect. You are responsible for reviewing and validating outputs before relying on them for legal, financial, medical, security, operational, or other high-stakes decisions.

Composer shortcuts can add document or contact context and open Scheduled Research. You remain responsible for reviewing prompts, selected files, recipients, schedules, and resulting AI outputs before use.

In chat, a connected app is used only when you select it with @ for that message. Veritas may then look up information in that app, and anything that would create, send, or change content is shown to you for confirmation before it runs. Connected accounts may also be used where a separate feature explicitly supports them, including Scheduled Research. Veritas Agent may use a managed integration provider to authorize an account, maintain credentials, and access permitted information. Connections are scoped to the relevant Veritas Agent user or organization; you must not connect or use an account you are not authorized to access.

Optional Microsoft 365 connections may include Outlook, OneDrive, Microsoft Teams, and SharePoint. Your access remains subject to Microsoft and organizational policies, administrator consent, and the permissions shown during authorization. After you start a managed connection, Veritas Agent may check its status for a limited period when you return to the integrations page so the interface can confirm completion without a page refresh.

Optional work-management and CRM connections may include Linear and HubSpot. You must have authority to access the selected workspace, customer records, and related business data. Connected tools can find and read issues, contacts, companies, deals, and tickets within provider permissions; they do not create or update them.

Optional document, spreadsheet, project, CRM, storage, and meeting connections may include Google Sheets, Google Docs, Excel, Jira, Confluence, Salesforce, Asana, ClickUp, Monday, Trello, Airtable, Dropbox, Box, and Zoom. You must have authority to access the selected workspace and its data. Veritas Agent can read within provider permissions. For Google Sheets, Google Docs, Jira, Confluence, Asana, ClickUp, Monday, Trello, and Airtable, it can also add one new item only when you confirm it in chat or when a Scheduled Research schedule you own is set to do so on each run. You are responsible for the destination you choose and the content added there. Veritas Agent does not edit or delete existing items in these apps.

Where a separate feature makes connected-app lookup available, it is limited to reading authorised information and does not create private drafts or change records in the connected service. You can disconnect an account to stop future access. Disconnecting does not remove data retained independently by the connected provider. Scheduled research is separate: after you save a topic and schedule, Veritas automatically emails research to your account email without approval for each delivery.

Scheduled Research is an optional recurring research and email feature. You must review the schedule before activating it, including the selected weekdays for weekly schedules and the browser-detected timezone used for local delivery times, keep its topic and timing accurate, and may pause, manually trigger, or delete it at any time. Additional Connections are available to Pro and Ultra accounts and administrators; they are opt-in, one per schedule. Veritas searches the public web first, then may make a small number of read-only lookups in each selected source where they materially improve the report. Where this is available on your account, choosing LinkedIn for a schedule publishes a short post summarising each run to your LinkedIn account. For Gmail or Notion you may instead choose to email each run's summary to the address you enter, or to create a new Notion page for each run inside the page you name, and your saved instructions may explicitly ask for one other action through a selected connected app. Only one such action runs per schedule. These run without asking you again on each scheduled run whose results Veritas decides are worth sending, following any conditions in your instructions. You are responsible for that content, and you can stop it at any time by removing LinkedIn or the source from the schedule, editing the instructions, pausing the schedule, or disconnecting the app. Research emails are delivered automatically to your account email after you activate the schedule. Saved schedule limits depend on your plan: Free includes one weekly schedule, Pro up to five schedules with daily or weekly timing, and Ultra up to ten schedules with daily or weekly timing. Administrators may create additional schedules for operational use. For each run, Veritas may autonomously refine the topic into research questions and complementary queries, choose a bounded search depth and source mix, and shape the resulting deliverable according to the saved brief. These choices can vary between runs as the topic and available evidence change. When Memories is enabled, a private Truth Matrix selection step may process enabled saved memories against the saved brief and public research evidence, then pass only selected memories into report synthesis to personalize relevance and framing. Memories are never public search terms or an email memory list; disabling Memories or deleting a memory stops its future use. Scheduled content, including its email header, title, introduction, and body content, is generated from current search results and AI synthesis; length, search count, depth, and coverage may vary based on available sources, model behavior, provider limits, and the saved brief. Scheduled runs may be included in operational AI usage analytics. They can be incomplete, inaccurate, delayed, or unavailable. You remain responsible for the saved brief and for reviewing material claims and sources. Reports are informational only and must not be treated as professional, legal, medical, financial, or other specialist advice.

Private Context Signals, including labels and density metadata for granular document sections, concise image signals, factual summaries, human-readable image display labels, short prior-message snippets, and context summaries, are used by Veritas Context Intelligence to select relevant conversation context. They may be incomplete, approximate, or corrected over time. Where an Evidence view is available, it may show the signed-in user a selected document title, section label, and a bounded saved section-context snapshot for the relevant response. Image display labels do not change the original stored upload filename.

Knowledge Base questions use AI-selected document names, tags, summaries, and section labels to retrieve context from stored documents available to your current account and workspace. Selection and answers may omit relevant material or include mistakes. You must verify important answers against the listed Evidence and underlying source documents.

7. Meeting Assistant, Voice Notes, recordings, transcripts, and summaries

• Meeting Assistant is an optional desktop-application feature that may capture microphone audio, desktop/system audio where available, and related metadata to generate transcripts, AI-generated speaker labels or speaker turns, timestamped summaries, key moments, action items, and other notes.
• Voice Notes is an optional browser and mobile microphone-only feature for recording your own notes, dictation, debriefs, or other spoken content. It does not capture desktop/system audio, other app audio, phone-call audio, or audio from other device sources. You must not rely on Voice Notes to record a meeting or another person without the consent, authority, or lawful basis required for that recording.
• When you minimize the desktop app during an active recording, Veritas Agent may display a floating recording control. On supported Windows systems, you may choose to request that this control be excluded from supported operating-system screen capture paths. This is a best-effort privacy feature, not a guarantee that every screen-sharing, recording, remote-access, or camera-based method will omit the control.
• You are solely responsible for complying with recording, surveillance, workplace, confidentiality, privacy, data protection, and communications laws that apply to your meetings, calls, conversations, jurisdiction, workplace, or participants.
• You must notify participants and obtain consent where required before recording, uploading, transcribing, summarizing, storing, sharing, or replaying meeting audio, Voice Notes, or generated notes.
• Do not use Meeting Assistant for privileged, confidential, regulated, health, biometric, child-related, or highly sensitive discussions unless you are authorized to do so and understand the risks.
• Generated transcripts, speaker labels, timestamps, summaries, action items, and key moments may be inaccurate, incomplete, misattributed, or approximate. Speaker labels are not voice identity verification. These materials are not official minutes, certified transcripts, legal records, or compliance records unless separately verified by you.
• Generated meeting notes and transcripts may receive AI-generated section labels and retrieval metadata to support organized follow-up questions. These labels may be incomplete or approximate and should be reviewed with the underlying meeting content.
• Saved Meeting Assistant or Voice Notes audio, transcript data, summaries, and related operational AI usage metadata may be stored with the related conversation and may be deleted through conversation/account deletion workflows as described in the Privacy Policy.

8. Files, sharing, and visibility

Some features can create shareable/public visibility contexts, such as generated documents, downloadable exports, shared links, or support attachments. You are responsible for reviewing generated files before use and for what you choose to share and with whom.

When you upload an audio file to chat for analysis, Veritas Agent sends it to the AI provider through a temporary file-processing workflow for that request. You must have the rights, consent, and lawful basis required to submit and process the audio, including for any people whose voices or personal information it contains.

9. Support, feedback, and collaboration requests

If you submit a bug report, feature request, general support request, or collaboration request, you are responsible for ensuring the submitted text, screenshots, and contact details are accurate and do not include passwords, payment card numbers, private keys, or content you are not authorized to share. Veritas Agent may use submitted support details and related app context to triage issues, assess product ideas, respond to requests, and improve the service.

Support is available through the in-app Help & Support or Report Issue path and support@veritasagent.com.au. We aim to acknowledge support requests within two Australian business days. This is a response target only; it is not an uptime, resolution-time, or priority-support service-level agreement. See Support for getting-started, escalation, and recovery information.

10. Connected communication responsibilities

You are responsible for lawful access to connected information and for the recipients, attachments, and content of emails you choose to use. Email Assistant prepares an editable draft to open in your own email app; creating the draft does not send it. Connected-app tools do not send email or Slack messages. You must not use Veritas for spam, harassment, impersonation, or unauthorized disclosure.

10.1 Calendar and workspace actions

Connected calendar tools may read availability and event information but cannot create, update, or delete events. You are responsible for account authorization, attendee permissions, event content, time zones, and confirming that proposed changes are accurate. Connected Drive and Notion tools may read workspace content within the permissions granted to the connection; you are responsible for ensuring that content and sharing choices are authorized and appropriate.

11. Billing and subscriptions

• Paid plans are processed through Stripe and subject to the plan/pricing terms presented at checkout.
• You may cancel an eligible paid subscription through the Stripe billing portal available from signed-in billing controls. Cancellation takes effect at the end of the current paid period, unless access is suspended under these terms.
• We offer a voluntary refund request window of 14 days from a customer’s first paid subscription purchase. The policy applies only to that first paid purchase and excludes renewals, later subscriptions, add-ons, usage charges, and Enterprise purchases unless a separate written Enterprise agreement says otherwise. A refund request does not itself cancel a subscription.
• Enterprise organization billing may be associated with the organization rather than an individual consumer account, including organization billing status, active member seat counts, pricing-band changes triggered by accepted or removed members, invoice previews, and admin-led checkout or billing-management records.
• Enterprise organization access and member invitations may depend on an active, trialing, or otherwise accepted billing status as determined by Veritas Agent and Stripe subscription records.
• Enterprise purchases may be completed through contact-sales or administrator-led workflows. The person completing the purchase or billing setup represents that they are authorized to bind or manage billing for the organization and that supplied business details are accurate to the best of their knowledge.
• Deleting an Enterprise company workspace may cancel the linked Enterprise subscription and remove organization billing records in Veritas Agent. Stripe may retain payment records, invoices, receipts, and compliance records according to Stripe's terms and applicable law.
• Subscription state, billing interval, and entitlements may change based on payment status, cancellation, or plan updates.
• You are responsible for maintaining accurate billing details and reviewing Stripe-hosted checkout/portal terms as applicable.

For cancellation steps, plan-change effects, how to request a first-subscription refund, and the applicable exclusions, see Billing and cancellation. Nothing in these terms or that page excludes, restricts, or modifies rights or remedies that cannot lawfully be excluded under the Australian Consumer Law or other applicable law.

12. Availability and service changes

We may modify, suspend, or discontinue features at any time, including introducing limits, changing integrations, or updating product behavior. Authorized administrators may export a report based only on token usage observed for their signed-in account; it excludes data belonging to other accounts and does not include account, conversation, message, or run identifiers. The report may contain provider-reported or estimated values. Usage analytics, quota controls, context-token savings analytics, and internal capacity planning may rely on provider-reported or estimated AI token metadata. We do not guarantee uninterrupted or error-free availability.

The Windows desktop app may check for and download a published update in the background. Veritas Agent will present a restart-and-install choice after a download completes; you remain in control of when installation occurs. Updates require an internet connection and may be unavailable, delayed, or fail because of third-party services, device settings, or network conditions.

When an optional workspace tool is retired, access to that tool ends. Its prior stored data remains governed by the Privacy Policy and applicable account data controls; retirement alone does not create a new subscription entitlement or refund right.

13. Third-party services

Veritas Agent relies on third-party providers (including AI providers such as Google and TypeSafe AI, data, search, payments, email, geocoding, and managed integration providers such as Composio). Scheduled Research uses TypeSafe AI's Jev model to help decide whether public research meets the saved criteria for an email. Connected-tool use is also subject to the terms, permissions, availability, limits, and data practices of the service you connect. Providers may change or remove tools, scopes, or actions, and their availability and terms may affect your experience.

Paid members and admins may optionally add a Veritas membership card to Google Wallet. This is a display card only, subject to Google Wallet's own terms, and its availability depends on Google's review of our Wallet issuer account.

14. Suspension and termination

We may suspend or terminate access where necessary for security, abuse prevention, legal compliance, or violations of these terms. You may stop using the service at any time.

15. Disclaimer of warranties

The service is provided on an "as is" and "as available" basis, without warranties of any kind to the maximum extent permitted by law.

16. Limitation of liability

To the maximum extent permitted by law, Veritas Agent and its operators are not liable for indirect, incidental, consequential, special, punitive, or exemplary damages, or for loss of profits, data, goodwill, or business opportunities arising from your use of the service.

17. Changes to these terms

We may revise these Terms and Conditions at any time. Updated terms become effective when published. For material changes, we may require you to review and expressly accept the updated Terms before your next Veritas Agent session. Continued use after publication or renewed acceptance, where requested, means you accept the updated terms.

18. Contact

For terms-related questions, use the in-app Report Issue/support path, email support@veritasagent.com.au, or visit Support.

This document is provided for product transparency and operational notice and does not constitute legal advice.