Manage a subscription
Paid subscriptions are processed by Stripe. From your signed-in billing controls, choose Manage billing to open the Stripe billing portal, where you can review invoices and update eligible payment or subscription details. Enterprise billing is managed by an authorised organisation owner or administrator through the applicable billing workflow.
Cancel a paid plan
- Sign in to the account that owns the subscription.
- Open billing controls and select Manage billing.
- In the Stripe billing portal, select the cancellation option and confirm it.
Cancellation takes effect at the end of the current paid period. You can continue using the paid plan until that time unless your access is suspended under the Terms and Conditions. If you cannot access the portal, email support@veritasagent.com.au from the subscription email address.
Change plans
Available plan changes and their effective date are shown in the Stripe billing portal or at checkout before you confirm them. A change can affect price, billing interval, usage limits, and feature entitlements. Review the displayed terms before confirming; your subscription state and access update according to the confirmed Stripe and Veritas records.
First paid subscription refund requests
We offer a voluntary refund request window of 14 days from the first paid subscription purchase. To request one, email support@veritasagent.com.au from the account email with the purchase date and a short request description. We may ask for information needed to identify the subscription securely.
This voluntary policy applies only to a customer’s first paid subscription purchase. It does not apply to renewals, later subscriptions, add-ons, usage charges, or enterprise purchases unless a separate written enterprise agreement says otherwise. A refund request does not itself cancel a subscription; cancel it through the portal if you do not want it to renew.
Australian Consumer Law
Nothing in this page or our Terms excludes, restricts, or modifies rights or remedies that cannot lawfully be excluded under the Australian Consumer Law or other applicable law. The voluntary 14-day policy operates in addition to those rights.
Need help?
See Support for contact options and the response target. Do not send payment card details by email.