Getting started
Start a conversation, add the files or context you are authorised to use, and review the answer and any listed evidence before relying on it. Use the in-app Help & Support or Report Issue path if you need guidance with chat, documents, meetings, connected apps, billing, or your account.
For planned work, you can ask Veritas to prepare a research brief, a document-grounded answer, or an editable connected-app draft. You remain in control of review-required external actions.
How to contact support
Signed-in users can submit an in-app support or issue request. You can also email support@veritasagent.com.au. Include a clear description, the affected feature, and safe reproduction steps. Do not send passwords, payment-card details, private keys, or content you are not authorised to share.
We aim to acknowledge support requests within two Australian business days. This is a response target, not an uptime, resolution-time, or priority-support service-level agreement.
Billing and account recovery
For a subscription change, cancellation, payment issue, or refund request, use the Stripe billing portal available from your signed-in billing controls. If you cannot access it, contact support with the email on the subscription. See Billing and cancellation for the current process and eligibility.
Escalation and follow-up
If a request is unresolved after our reply, respond to the same support thread with the original request details and the impact on your work so it can be reviewed again. For a privacy request or complaint, use the Privacy & Data settings in the app or the contact route in our Privacy Policy.
Service limits and safety
AI outputs, search results, transcripts, and connected-service results can be incomplete, delayed, or incorrect. Check important claims against the underlying sources and review recipients, destinations, content, timing, and scope before confirming a consequential action. Connected services may also be limited by their own permissions and availability.