Getting started
Start a conversation, add the files or context you are authorised to use, and review the answer and any listed evidence before relying on it. Use the in-app Help & Support or Report Issue path if you need guidance with chat, documents, meetings, connected apps, billing, or your account.
To receive personalised research emails, choose a topic, describe what matters to you, and set a time in Scheduled Research. Free includes weekly research; paid plans offer daily or weekly delivery. Emails go to your account email automatically without another prompt or approval. You can also chat, ask about documents, and find information in supported connected apps.
How to contact support
Signed-in users can submit an in-app support or issue request. You can also email support@veritasagent.com.au. Include a clear description, the affected feature, and safe reproduction steps. Do not send passwords, payment-card details, private keys, or content you are not authorised to share.
We aim to acknowledge support requests within two Australian business days. This is a response target, not an uptime, resolution-time, or priority-support service-level agreement.
Billing and account recovery
For a subscription change, cancellation, payment issue, or refund request, use the Stripe billing portal available from your signed-in billing controls. If you cannot access it, contact support with the email on the subscription. See Billing and cancellation for the current process and eligibility.
Escalation and follow-up
If a request is unresolved after our reply, respond to the same support thread with the original request details and the impact on your work so it can be reviewed again. For a privacy request or complaint, use the Privacy & Data settings in the app or the contact route in our Privacy Policy.
Service limits and safety
AI outputs, search results, transcripts, and connected-service results can be incomplete, delayed, or incorrect. Check important claims against the underlying sources and review recipients, destinations, content, timing, and scope before confirming a consequential action. Connected services may also be limited by their own permissions and availability.